Case Study 1 – Embracing Hub & Spoke
The Challenge
In 2013, an independent pharmacy group wanted to increase efficiency and reduce costs in the anticipation of major reductions in the pharmacy funding.
The Solution
To use Mukesh Lad Consulting Services that did the following:
- Evaluated the possible ways to achieve this objective. Hub & Spoke model was best suited to achieve this aim.
- Developed a Central Dispensing Hub (Internet Pharmacy License) in a warehouse.
- Worked on replacing the fax system that was tired and inefficient.
- Reviewed ALL the PMR systems to seek a software solution.
- Agreed with one PMR provider to create bespoke Hub & Spoke software program.
- Pilot the program for 18 months.
- Review ALL the Pharmacy Robot Automation companies to create an AUTOMATED Hub & Spoke solution.
- Developed New Dispensing Processes (SOP’s).
- Created Infrastructure for transporting the Ready-Made Prescriptions.
- Invested in robotics and trained dispensing staff, and manage resources.
- Continuous review of the entire processes.
- Aim to Increase Capacity of Dispensing and grow the business.
The Result
Helped them implemented a full scale Hub and Spoke system seamlessly and without any pauses/delays in the dispensing process during the transition. The group saw a substantial increase in MDS business and increases in efficiency as unit cost of dispensing went down.
I can assist in the end to end implementation of a Hub and Spoke solution for your pharmacy group. Get in touch with me today and let’s talk about your pharmacy business.
