Case Study 4 – Pharmacy Quality Scheme

/in /by

THE CHALLENGE

Points mean prizes in the Community Pharmacy Contract Framework (CPCF). Previously the Pharmacy Quality Scheme (PQS) was known as the Quality Pharmacy Scheme (QPS) and for every point, you achieved and declared to the NHS BSA you received £65. The £75 million per year set aside for this program remains in the new 5-year Pharmacy Contract.

Our contractors in the Lipco Group did not have a quick, efficient and easy solution to maximise of the Pharmacy Quality Scheme

THE SOLUTION

Mukesh Lad helped implement an IT management tool and provided Staff training to help 95% of ALL members achieve 100 points and claim a minimum of £6500 in the 2017/18 QPS program.

I can assist you in maximising the income generated from the PQS but also get your pharmacy in a great position in general. Get in touch with me today and let’s talk about your pharmacy business.

Case Study 3 – Trouble with Regulators

/in /by

THE CHALLENGE

A client has got into trouble with the regulators after an inspection and needs to rectify the issues identified.

THE SOLUTION

To use Mukesh Lad Consulting Services that did the following:

Case 3.1 – CCG’s – A client revealed issues with Out of Pocket expenses

  • Reviewed the entire case
  • Work with a senior litigator for advice
  • Devise a detailed Strategy
  • Make representations to the CCG
  • Follow up and all communications
  • Help win the case

Case 3.2 – Breach Notice from NHS England

  • Review the terms of the Breach Notice
  • Agree a structured Plan with the client to resolve the breach notice
  • Work through ALL the key points
  • Retrain Staff
  • Recreate Standard Operating Procedures
  • Restructure Business Operations
  • Communicate and manage all correspondence with NHS England
  • Hold your hand throughout the entire process
  • Lead to a successful outcome

Case 3.3 – Not meeting the General Pharmaceutical Council Standards following an Unannounced Inspection

  • Review the entire Business and Professional operations of the Pharmacy
  • Find solutions to the areas NOT MET in the Inspection standards
  • Work with the GPhC Inspector and represent your interests
  • Agree an ACTION PLAN to resolve ALL the issues
  • Assist to implement the Action Plan
  • Get your pharmacy compliant with the GPhC Standards and meet the required Standards.

I can assist you with any type of discrepancies and breach notifications given by the authorities. Do not stress. I’m here to help. Get in touch with me today and let’s talk about your pharmacy business.

Case Study 2 – Relocation Application

/in /by

THE CHALLENGE

A client (pharmacy owner) wanted to relocate current premises to a new purpose-built site. The current premises was too small for the business and was restricting growth.

THE SOLUTION

To use Mukesh Lad Consulting Services that did the following:

  • Assist in completing the official NHS Relocation Application form.
  • Review the entire background to the application by reviewing ALL previous relocation applications.
  • Collaborate and liaise with you to do a SWOT analysis.
  • Formulate a detailed STRATEGY to achieve the planned relocation.
  • Working together to respond to all communication with NHS England and other interested parties.
  • Attend an NHS England Litigation Authority Oral Hearing if necessary.

THE RESULT

We helped the client transition into a new premises efficiently without disruption to the business and in half the time he anticipated if he did it himself.

I can assist you in the relocation and application process to relocate your pharmacy without wasting time. Get in touch with me today and let’s talk about your pharmacy business.

Hub-and-spoke-pharmacy

Case Study 1 – Embracing Hub & Spoke

/in /by

The Challenge

In 2013, an independent pharmacy group wanted to increase efficiency and reduce costs in the anticipation of major reductions in the pharmacy funding.

The Solution

To use Mukesh Lad Consulting Services that did the following:

  • Evaluated the possible ways to achieve this objective. Hub & Spoke model was best suited to achieve this aim.
  • Developed a Central Dispensing Hub (Internet Pharmacy License) in a warehouse.
  • Worked on replacing the fax system that was tired and inefficient.
  • Reviewed ALL the PMR systems to seek a software solution.
  • Agreed with one PMR provider to create bespoke Hub & Spoke software program.
  • Pilot the program for 18 months.
  • Review ALL the Pharmacy Robot Automation companies to create an AUTOMATED Hub & Spoke solution.
  • Developed New Dispensing Processes (SOP’s).
  • Created Infrastructure for transporting the Ready-Made Prescriptions.
  • Invested in robotics and trained dispensing staff, and manage resources.
  • Continuous review of the entire processes.
  • Aim to Increase Capacity of Dispensing and grow the business.

The Result

Helped them implemented a full scale Hub and Spoke system seamlessly and without any pauses/delays in the dispensing process during the transition. The group saw a substantial increase in MDS business and increases in efficiency as unit cost of dispensing went down.

I can assist in the end to end implementation of a Hub and Spoke solution for your pharmacy group. Get in touch with me today and let’s talk about your pharmacy business.